About SANDEEP KUMAR TIWARI
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Industry Management
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Age 28 - 32 Years
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Gender Male
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Viewed 138
About me
To work with reputed organization to polish my skill and quality learn new thing. I provide excellent Customer service and have an insatiable drive for success
Education
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2019 - Present
SWAMI VIVEKANAND UNIVERSITY MEERUT UTTAR PRADESH
BCA
As of now my first semester examination is clear and preparation is going on for second semester
Experience
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2018 - 2020
INFORMDS TECHNOLOGIES PVT LTD.
Technical Support Executive
Giving the product demonstration to the customer based on customer requirements and training purpose after on boarding. •Maintain relationships with customers in order to facilitate open communications, understand customer perspectives, and monitor customer satisfaction based on Saas Model. •Provide escalation support to the user, helping in on boarding and product training. •Use all available resources to resolve issues as efficiently as possible. •Respond to customer queries in a timely and accurate way, via phone, email or chat, remote sharing as well •Identify customer needs and help customers use specific features •Analyze and report product malfunctions by testing different scenarios. •Update internal databases with information about technical issues and useful discussions with customers •Monitor customer complaints and reach out to provide assistance •Share feature requests and effective workarounds with team members
